blog dds

2019.12.05

Pia Betton on Service Design

I attended an excellent talk by Pia Betton on service design, which according to Wikipedia is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between the service provider and its customers. Here are my notes.

Continue reading "Pia Betton on Service Design"


Creative Commons License Last update: Saturday, December 14, 2019 6:01 pm
Unless otherwise expressly stated, all original material on this page created by Diomidis Spinellis is licensed under a Creative Commons Attribution-Share Alike 3.0 Greece License.